Privacy Policy

How we collect, use, and protect your personal information

Last Updated: 1st January 2026

Introduction

hypervexis Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hypervexis.top or use our gym lead conversion analytics services.

Data Controller Information

hypervexis Ltd is the data controller for the personal data we process. Our details are:

  • Company Name: hypervexis Ltd
  • Registration Number: 46132897
  • Address: 79 Church Street, Birmingham, B3M 6SW, West Midlands, United Kingdom
  • Email: privacy@hypervexis.top
  • Phone: +44 1212 220 770

Data Collection

The data we collect includes personal information you provide directly to us and information we automatically collect when you use our services. We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, company name, and business address
  • Account Information: Login credentials, user preferences, and account settings
  • Analytics Data: Gym lead conversion data, member journey information, and performance metrics
  • Technical Information: IP address, browser type, device information, and website usage data
  • Communication Data: Records of correspondence, support requests, and feedback

How We Use Your Information

We use of your data is based on legitimate business interests and contractual obligations. We use your personal information for the following purposes:

  • Providing gym lead conversion analytics services and platform access
  • Processing service requests and managing your account
  • Communicating with you about our services, updates, and support
  • Improving our analytics platform and developing new features
  • Conducting market research and business analysis
  • Ensuring platform security and preventing fraud
  • Complying with legal obligations and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: Trusted third-party companies that help us operate our business and provide services
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: When you have given explicit consent for specific purposes

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain:

  • Account information for the duration of your service agreement plus 7 years
  • Analytics data for up to 5 years for business analysis purposes
  • Communication records for up to 3 years
  • Technical logs and security data for up to 1 year

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your personal data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.