Common Questions

Most gyms see initial insights within the first week of implementation. Our platform begins tracking leads immediately after setup, and you'll have access to real-time data from day one. Meaningful conversion improvements typically appear within 30-60 days as we gather enough data to identify patterns and optimisation opportunities.

The timeline for seeing improvements depends on factors such as your current lead volume, marketing channels, and how quickly you implement our recommended optimisations.

Yes, we integrate with popular gym management platforms including Mindbody, Zen Planner, Club OS, and many others. Our integration capabilities include:

• Member management systems
• Payment processing platforms
• Email marketing tools (Mailchimp, Constant Contact)
• Social media advertising platforms
• Website analytics tools

Custom integrations are available for Enterprise clients who use specialised or proprietary systems.

Our platform tracks comprehensive data across the entire member acquisition journey:

• Lead Sources: Website visits, social media, referrals, paid advertising
• Conversion Funnels: From initial interest to membership signup
• Member Journey: Touchpoints, interactions, and engagement levels
• Campaign Performance: ROI, cost per lead, conversion rates
• Retention Metrics: Member lifetime value, churn rates, renewal patterns
• Behavioural Data: Facility usage, class attendance, engagement patterns

Absolutely. Data security and privacy compliance are our top priorities:

• GDPR Compliant: Full compliance with European data protection regulations
• Enterprise Encryption: All data is encrypted in transit and at rest
• Secure Infrastructure: Hosted on secure, certified cloud platforms
• Access Controls: Role-based permissions and multi-factor authentication
• Data Ownership: You retain full ownership of your data
• No Third-Party Sharing: We never share your data with competitors or unauthorised parties

Our comprehensive setup process ensures you get the most from our platform:

• Initial Consultation: Assessment of your current lead conversion process
• Technical Integration: Connection with your existing systems and platforms
• Tracking Setup: Implementation of analytics across all lead sources
• Dashboard Configuration: Customisation of your analytics dashboard
• Team Training: Comprehensive training for your staff
• Goal Setting: Establishment of KPIs and success metrics
• Testing & Validation: Ensuring all tracking works correctly

Setup typically takes 1-2 weeks depending on the complexity of your existing systems.

Yes, you can cancel your subscription with 30 days' written notice. We believe in earning your business every month, so we don't lock you into long-term contracts (except for custom Enterprise agreements).

Upon cancellation:

• You'll retain access to your data for 90 days
• We can provide data exports in standard formats
• No cancellation fees apply
• You can restart your subscription at any time

We offer comprehensive support tailored to your subscription level:

• Starter Plan: Email support with response within 24 hours
• Professional Plan: Priority phone and email support, monthly strategy calls
• Enterprise Plan: Dedicated account manager, 24/7 support, quarterly business reviews

All plans include access to our knowledge base, video tutorials, and webinar training sessions.

Yes! We offer several ways to experience our platform:

• Free Demo: Personalised demonstration of the platform using sample gym data
• 14-Day Free Trial: Full access to Professional plan features with your actual data
• Free Consultation: Analysis of your current conversion process with recommendations
• ROI Calculator: Estimate potential improvements based on your current metrics

No credit card required for the demo or consultation. The free trial requires minimal setup information.